Returns & Refunds Policy

Last Updated: June 2026

Overview

At SWAG4ALL, we want you to love what you ordered. Because we work with multiple suppliers to deliver a wide range of swag, gifts, and event merchandise, our returns process may vary slightly by product. Please read this policy carefully before making a purchase.

Eligibility for Returns

We accept return requests under the following conditions:

• The item was received damaged or defective
• You received the wrong item
• The item is significantly different from what was described on the product page

We are unable to accept returns for:

• Personalized or custom items (engraved, printed, or made-to-order products)
• Items that have been used, washed, or altered
• Items returned without prior authorization
• Change-of-mind purchases (please choose carefully — we recommend reviewing product details, sizing guides, and the Shipping tab before ordering)

Timeframe

All return or refund requests must be submitted within 14 days of delivery. Requests made after this window may not be eligible for a refund or replacement.

How to Request a Return or Refund

1. Email us at [your support email] with the subject line: Return Request – Order #[your order number]
2. Include your order number, a description of the issue, and photos of the item (required for damaged or incorrect items)
3. Our team will review your request within 2–3 business days and provide next steps
4. Do not ship any items back without receiving written authorization from us first — unauthorized returns cannot be processed

Refunds

Once your return or claim is approved:

• Refunds are issued to your original payment method within 5–10 business days
• Store credit may be offered as an alternative at our discretion
• For defective or incorrect items, we may offer a replacement shipment instead of a refund, depending on stock availability

Please note: original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges at this time. If you'd like a different item, please submit a return request (if eligible) and place a new order.

Personalized & Custom Items

Due to the nature of custom and personalized products, all sales are final on these items unless they arrive damaged or defective. Please double-check all customization details (names, numbers, text) before completing your purchase — we cannot make changes once an order is in production.

Lost Packages

If your tracking shows delivered but you haven't received your package:

• Wait 2 business days — packages are sometimes marked delivered early
• Check with neighbours and your building's mail area
• Contact your local carrier with your tracking number

If the issue persists, contact us within 14 days of the expected delivery date and we'll investigate with the supplier.

Split Orders

As your order may ship from multiple suppliers, items may arrive separately. Please wait for all packages before contacting us about a missing item.

Duties & Import Fees

Duties, customs fees, or import taxes charged on cross-border shipments (Canada ↔ USA) are non-refundable and are the responsibility of the recipient.

Contact Us

For any return or refund inquiries, reach out to us at:

📧 Sales@Swag4All.com 🌐 swag4all.com/pages/contact

We aim to respond to all inquiries within 2–3 business days.